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Cancellations, Refunds and Cooling Off Period

Concerning all purchases except purchases of bespoke and custom products (physical or electronic) made from Your Business Internet Solutions Limited also trading as Ybis and www.ybis.co.uk for any service, product or website (except bespoke or custom product or website) the purchaser has 7 days from the date of the payment of the deposit (including any pre payment of the balance) to cancel their purchase and receive a full refund for monies paid. This shall be known as the cooling off period, Cancellations must be made in writing to info@ybis.co.uk strictly within 7 days of the initial payment. The refund will be processed within 2 working days of receipt of the cancellation request. To clarify a pre payment of the balance is any monies paid on the same date as the deposit, and the cooling off period strictly starts from the date of any deposit (initial) payment to Your Business Internet Solutions Limited as per our purchase agreement.